DELIVERY

All orders placed before 12 noon will be despatched the same day. Orders placed after this time will be despatched the following day. Orders placed after 12 noon on Friday will be despatched the following Monday , however all orders placed on a Friday before noon will be despatched at customers own risk due to the weekend post. There is no courier service on a Friday for Saturday delivery, so any orders that need to be sent by overnight courier will not be despatched until Monday.

DELIVERY LIVEFOODS ONLY

All Livefoods prices on our site include FREE delivery providing you choose the correct delivery method. If you order contains LIVEFOODS ONLY, and you have incurred a delivery charge you may have selected overnight courier or one of Royal Mail Special Delivery options. Simply return to shipping method and re-select.

DELIVERY FROZEN FOODS, REPTILE ACCESSORIES AND LIVEFOOD ACCESSORIES

All the above products DO NOT include delivery charges. The delivery cost is calculated on the weight of the product which is done for you at check out.

DELIVERY COSTS

Less than 1.99kg            £2.99        Royal Mail 1st Class Post
2kg-19.9kg                      £4.99        Overnight Courier
20kg of more                   £5.99       Overnight Courier

If your order contains livefoods also do not worry the weight of the livefoods will already be excluded.

FROZEN FOODS

On orders containing frozen foods there is a £2.00 surcharge for packing in dry ice. All frozen orders are depatched by overnight courier.

PLEASE TAKE THE TIME TO READ OUR LIST OF SHIPPING METHODS BELOW SO YOU CHOOSE THE RIGHT ONE FOR YOU

Royal Mail First Class

Advantages	Disadvantages
Orders weighing up to 1.5kg gross are shipped by this method free of charge	This is not a guaranteed next day service and can take 1-4 working days.
This service does not require a signature on arrival.

Royal Mail Special Delivery

Advantages	Disadvantages
This is a "guaranteed" next day before 1pm service. If Royal Mail fails to deliver we will reimburse the cost of the postage	Requires a signature. Delivery charge dependant on weight.

Royal Mail Track And Trace (RTT )

Advantages	Disadvantages
This is a "guaranteed" next day service. If Royal Mail fails to deliver we will reimburse the cost of the postage. This service does not require a signature.	Delivery from 8am to 6pm. Delivery charge dependant on weight if under 2kg.

All frozen products MUST go on a next day service to ensure products arrive frozen. However if the weight is under 650g they will be sent at customers OWN RISK and no refunds or replacements can be issued.

Courier

Advantages	Disadvantages
Orders weighing over 1.6kg kilo gross are shipped by overnight courier free of charge.	Signature required, however customers may request consignments to be left in a secure place at their own risk.
This is a "guaranteed" next day delivery service (usually between 9am and 5pm but could be between 8am to 7pm).

The same dispatch times apply to courier as Royal Mail. There is no courier service available on a Friday for Saturday delivery.

There are certain areas of the UK where the courier does not deliver ie., Channel Islands, Northern Ireland and certain areas of the Outer Hebrides of Scotland. All orders for these areas must go on Royal Mail.

We DO NOT dispatch outside the UK.

"Guaranteed" does not always mean guaranteed! Royal Mail and Courier vehicles encounter the same traffic problems as the rest of us. However the “guaranteed” service usually performs better than other services.