Delivery

All orders placed before 12 noon will be despatched the same day.  Royal Mail cannot guarantee a next day delivery on normal First Class Post and  advise 1-4 working days unless you choose an alternative delivery method such as over night courier or Royal Mail Track and Trace.  Orders placed after12 noon will be despatched the following day.  Orders placed after 12 noon on Friday will be despatched the following Monday , however all orders placed on a Friday before noon will be despatched at customers own risk due to the weekend post.  There is no courier service on a Friday for Saturday delivery, so any orders that need to be sent by overnight courier will not be despatched until Monday.

Delivery LiveFoods Only

All Livefoods prices on our site include FREE delivery providing you choose the correct delivery method. If your order contains LIVEFOODS ONLY, and you have incurred a delivery charge you may have selected overnight courier or one of Royal Mail Track and Trace Delivery options.  Simply return to shipping method and re-select.

       


Delivery Costs Reptile and Livefoods Accessories 

Weight Charge Delivery Options
Less than 100g £1.44 Royal Mail 1st Class Post
101-250g £2.25 Royal Mail 1st Class Post
251-1999g £2.99 Royal Mail 1st Class Post
2kg -19.9kg £3.99 Overnight Courier Next Day
20kg or more £5.99

Overnight Courier Next Day



               

Delivery Costs Frozen Foods

On orders containing frozen foods there is a £2.00 surcharge for packing in dry ice.  All frozen order are despatched by overnight courier.  

Frozen foods order must be over 650g in product weight  are they will be sent at customer OWN RISK and no refund or replacement can be issued

WeightChargeDelivery Options
Less than 1kg£6.00Overnight Courier Next Day
Over 1kg- 20kg£7.00Overnight Courier Next Day
21kg - 35kg£10.00Overnight Courier Next Day
36kg -100kg£20.00Overnight Courier Next Day



Royal Mail First Class

AdvantagesDisadvantages
Orders weighing up to 1.5kg gross are shipped by this method free of chargeThis is not a guaranteed next day service and can take 1-4 working days.
This service does not require a signature on arrival.

Royal Mail Track And Trace (RTT )

AdvantagesDisadvantages
This is a 24/48 hour service.  This service does not require a signature.Delivery from 8am to 6pm. Delivery charge dependant on weight if under 2kg.


Courier

AdvantagesDisadvantages
Orders weighing over 1.6kg kilo gross are shipped by overnight courier free of charge.Signature required, however customers may request consignments to be left in a secure place at their own risk.
This is a "guaranteed" next day delivery service (usually between 9am and 5pm but could be between 8am to 7pm). 

The same dispatch times apply to courier as Royal Mail. There is no courier service available on a Friday for Saturday delivery.

There are certain areas of the UK where the courier does not deliver  ie., Channel Islands, Northern Ireland and certain areas of the Outer Hebrides of Scotland. All orders for these areas must go on Royal Mail.

We DO NOT dispatch outside the UK.

"Guaranteed" does not always mean guaranteed! Royal Mail and Courier vehicles encounter the same traffic problems as the rest of us. However the “guaranteed” service usually performs better than other services.